www.VanillaVisa.com

Simply present the Card at the time of payment, and sign the receipt. As you use the Card, the balance will be reduced by the full amount of each purchase including taxes, charges and other fees, if any. The Card can be used to pay the full amount of the purchase and applicable taxes, so long as the balance remaining on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance, you must notify the merchant before completing the transaction.

2.Where can I use my gift Card?

You may use your Vanilla Visa Card anywhere Visa debit cards are accepted within the fifty United States and District of Columbia; however, it does not include the territories of Puerto Rico, U.S. Virgin Islands, and Guam. The Vanilla Visa Card cannot be used at merchants outside of the United States, including the Internet and mail order/telephone order merchants outside of the United States.

3.How do I activate my gift Card?

The Card is activated by the cashier at the time of purchase. Sign the back of the Card immediately where indicated. We recommend that you write down the Card number and the customer service number on a separate piece of paper in case the Card is lost or stolen.

4.Can I reload my gift Card?

The Card is not reloadable or returnable.

5.What billing address do I use for online and phone transactions?

Your personal information is not associated with the Card therefore you should use your mailing address. This will ensure that if a problem arises you are able to be contacted by the merchant.

6.Why is the merchant charging me for more than what I signed on my receipt?

Some purchases require a preauthorization. This is where the merchant sends in a transaction for a higher amount than the purchase. For example a $40 purchase at a restaurant is typically sent by the restaurant as $48 as they want to allow for a tip. We are required to approve and hold funds based on the $48 until the merchant finalizes the transaction which can take up to 10 days.

7.Where do I find the serial number on my Card?

The serial number is the 9 digit number on the back of the Card in the bottom left corner.

8.How are merchandise returns processed?

If you are entitled to a refund for goods or services obtained with your Card, you agree to accept credits to the Balance on your Card in place of cash. The credit will reflect on the Card within 30 days.

Note: Any credits that exceed the face value of the Card may be declined or take up to 30 days to process.

More Question Please see https://www.vanillavisa.com/faq.html

VanillaVisa